Shipping Details
We offer free shipping to all contiguous US states! Orders are typically processed within 1-2 business days, and delivery takes about 5-8 business days. So sit back, relax, and maybe even do a little happy dance while you wait!
Return Policy
Not feeling your HVAC products? No worries! You have 30 days to return them, as long as they’re in original, unused condition (no wear and tear, please). Just keep in mind that there is a 35% restocking fee.
Damaged Order?
Uh-oh, that’s not good! If your package arrives damaged, please take clear photos of the damage and reach out to our customer service team right away. We’ll help you get it sorted and make sure you’re taken care of.
Order Cancellations
Changed your mind? No problem! You can cancel your order by contacting us with your order number. Just make sure to do this before your order ships. If it’s already on its way, you’ll need to go through our return process.
Do You Offer Exchanges?
We sure do! If you want to swap your item for something else, simply reach out to our customer service team, and they’ll walk you through the exchange process. It’s as easy as a quick shimmy and shake!
How to Contact Customer Service
Have a question or need assistance? We’re here to help! Just get in touch with us using the details below.
Business Address:
Mr. Cool HVAC Pros by The Threlkeld Group LLC
2020 124th Ave. NE, Suite C-205, Bellevue
WA 98005
United States
Business Hours:
Monday to Sunday, 9:00 AM – 5:00 PM PST
Phone: 305-767-7665
Email: sales@mrcoolhvacpros.com