Shipping Information Summary
- Order Cut-Off Time: 12:00 PM PST
- Order Processing Time: 1-2 business days
- Order Transit Time: 5-8 business days
- Free Shipping: Available to the contiguous US
Order Confirmation
Once your order is placed, you will receive an immediate confirmation email.
Order Processing
To have your order processed the same day, it must be submitted before 12:00 PM PST.
Delivery Time
Orders typically take 5-8 business days to arrive. We offer free shipping to all contiguous US addresses.
Tracking Information
You will receive a tracking number via email within 24 hours after your order departs from our warehouse.
Cancelling an Order
To cancel your order, please contact our customer service team with your order number, and we will assist in processing the cancellation.
Late Orders
During peak shopping times or high-demand periods, orders may experience delays. If your order is delayed, please allow up to 3 additional business days for delivery. If your order still hasn't arrived after this period, please reach out to customer service at sales@mrcoolhvacpros.com.
Damaged or Incorrect Packages
If your package arrives damaged or if you receive incorrect items, please document the damage with clear photos and contact our customer service team at sales@mrcoolhvacpros.com, including your order number.
Business Address:
Mr Cool HVAC Pros by The Threlkeld Group LLC
2020 124th Ave. NE, Suite C-205, Bellevue
WA 98005
United States
Business Hours:
Monday to Sunday, 9:00 AM - 5:00 PM PST
Phone: 305-767-7665
Email: sales@mrcoolhvacpros.com