Important Information:
- Return Period: 30 days from the delivery date
- Refund Processing Time: 15 business days
- Restocking Fee: 35%
- Return Shipping: Customers are responsible for return shipping costs
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
1. Refund Request: Must be submitted within 30 days of delivery.
2. Item Condition: Items must be returned in their original, unused condition, including all packaging, tags, and labels. Worn, used, or damaged items are not eligible for a refund.
3. Proof of Purchase: A valid receipt or proof of purchase is required for processing a refund.
How to Initiate a Return:
1. Contact Us: Reach out to our customer service at sales@mrcoolhvacpros.com with your order number and reason for the return. We’ll provide return instructions and a return authorization number.
2. Prepare Your Return: Securely package the item(s) in their original packaging, including all accessories, tags, and labels.
3. Ship Your Return: Send the item(s) to the return address provided by our customer service team. Please use a trackable shipping method to ensure safe return. Return shipping costs are the responsibility of the customer.
Refund Processing:
Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method and may take up to 10 business days to process.
Exchanges:
To initiate an exchange, please contact our customer service at sales@mrcoolhvacpros.com for further instructions.
Order Cancellations:
If you wish to cancel your order, please contact our customer service team with your order number, and we will assist you with the cancellation process.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer service immediately at sales@mrcoolhvacpros.com. We will arrange for the return and provide either a replacement or a refund.
Business Address:
Mr Cool HVAC Pros by The Threlkeld Group LLC
2020 124th Ave NE, Suite C-205
Bellevue, WA 98005
Business Hours:
Monday to Sunday, 6:00 AM – 8:00 PM PST
Phone: +1 305-767-7665
Email: Sales@mrcoolhvacpros.com