At Mr Cool HVAC Pros by The Threlkeld Group LLC ("we," "us," or "our"), we value your privacy and are dedicated to protecting your personal information. This privacy policy outlines what personal data we collect, how we use it, who we share it with, and your rights regarding your data.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following personal information:
- Name, address, and contact details (email address, phone number, etc.)
- Payment information (credit card details, billing address, etc.)
- Details of your purchases and orders
- Preferences and interests you share with us
- Information you provide during customer service interactions, surveys, or promotions
2. How We Use Your Data
We use your personal information for the following purposes:
- Processing and fulfilling your orders and purchases
- Providing customer service and support
- Enhancing and personalizing your shopping experience
- Sending you offers, promotions, and newsletters (if you have opted in)
- Conducting market research to improve our services
- Complying with legal requirements and enforcing our policies
3. Cookies
We use cookies (small text files stored on your device) to improve our website and tailor our services to you. Cookies help us analyze your use of the site, generate reports, and provide services related to website activity and internet usage.
Information generated by cookies about your website use may be transmitted to our servers or those of trusted third-party providers. This helps us evaluate website activity and offer a better user experience.
4. Disabling Cookies
Most browsers accept cookies by default, but you can adjust your settings to block all cookies or be alerted when a cookie is being sent. Please note that some website features may not function properly if cookies are disabled.
You have control over cookie preferences. Through the Cookie Consent Manager, you can select which categories of cookies to accept or reject. Essential cookies cannot be disabled as they are necessary for the website's functionality.
The Cookie Consent Manager is accessible through the notification banner and on our website. If you decline cookies, you can still use the website, though some features may be limited.
5. Sharing Your Data
We will never sell, rent, or make your personal information available to third parties for commercial purposes. However, we may share your information with trusted partners, such as payment processors, shipping providers, and IT service providers, who assist in our operations. These third parties are contractually obligated to keep your information confidential.
We may also disclose personal information if required to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While we strive to maintain high security standards, we cannot guarantee the absolute security of your data.
7. Your Rights
You have certain rights concerning your personal information, including:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or incomplete data
- The right to withdraw consent for data processing (where applicable)
- The right to object to specific types of processing, such as direct marketing
- The right to request the deletion of your data in certain circumstances
- The right to request a restriction of your data processing in certain situations
To exercise these rights or for any questions about our privacy practices, please contact us using the details provided below.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, with the date of the last update indicated at the top. We recommend reviewing this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about our privacy policy or the handling of your personal data, please contact us at:
Business Address:
Mr Cool HVAC Pros by The Threlkeld Group LLC
2020 124th Ave NE, Suite C-205
Bellevue, WA 98005
Business Hours:
Monday to Sunday, 6:00 AM – 8:00 PM PST
Phone: +1 305-767-7665
Email: Sales@mrcoolhvacpros.com